Appointments

All of our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, sometimes it will involve treatment in the surgery or medication, and at others referral to local hospitals may be necessary.

Patients can see the doctor of their choice and for ongoing and long-term health problems it is usually best to see the same doctor.  However, when you need to see a doctor urgently it may not always be possible to see your usual doctor.

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you are unable to keep your appointment please notify the surgery as soon as possible, either by using the online cancellation form (at least 24 hours in advance), or by telephoning reception.

One appointment is for one person.  If you want another member of your family to see the doctor or nurse, please book a further appointment.

When arriving at the surgery for your appointment, always inform reception or check-in at the terminal on the wall near the surgery entrance.

Sometimes people can forget to tell the doctor all the important information about their problem.  It may help to write their symptoms down And give the information to the doctor.

If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.

It can sometimes help to have a partner or friend with you.

If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.

Appointments may not be required to have insurance forms completed or renewal of sickness certificates. 

Please ask at reception If you would like a chaperone please speak to the doctor or nurse.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system
  • phone us on 02476689343, Monday to Friday from 8:30am
  • reply CANCEL to your appointment reminder text message

Booking online

On multiple pages, there are banners situated at the top with the text “Contact Us Online“. These images are hyperlinked to our online booking system Accurx. There you can request for appointments, request for admin queries and much more.
You can also click here to be redirected to that page.

You can also use apps to do the same. Currently, the most common apps our patients use is the NHS App and the Patient Access App. To learn more, you can either click the button on the top right corner of the window, under the search bar called “Online Services” or click here.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits should be requested by patients that are too ill to travel to the surgery. Phone 02476689343 before 10.30am   In the morning or 3 PM in the afternoon to enable the doctor to plan his rounds. Requests are usually assessed by telephone discussion so the doctor can attend cases according to urgency. Please ensure that you have given us your correct address and telephone number.